This Return, Refund & Cancellation Policy is applicable to purchases made through our website and is governed by the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

1. Returns

We accept returns under the following conditions:

• Return request must be raised within 7 days from the date of delivery
• Product must be unused, unwashed, undamaged, and in original condition
• Original packaging, tags, accessories, and invoice must be intact
• Product must not be marked as Non-Returnable on the product page

2. Non-Returnable Products

The following items are not eligible for return or refund unless received damaged or defective:

• Innerwear, lingerie, socks, and hygiene-related products
• Cosmetics, skincare, perfumes, and health supplements
• Food items and perishable goods
• Customized or made-to-order products
• Products purchased during clearance or sale

3. How to Raise a Return Request (WooCommerce Flow)

Customers can request a return by:

• Logging into My Account → Orders → Request Return (if enabled), or
• Emailing us at Stylishladies2021@gmail.com with:
  • Order ID
  • Reason for return
  • Product images/videos (mandatory for damaged items)

Our support team will respond within 48–72 business hours.

4. Damaged / Defective / Wrong Item

If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of delivery
• Share clear photos or videos for verification

After verification, we will offer a replacement or full refund, as applicable.

5. Refunds

• Refunds are processed after quality inspection
• Approved refunds will be initiated within 7–10 working days
• Refunds will be credited to the original payment method
• For Cash on Delivery (COD) orders, refunds will be processed via UPI or bank transfer
• Shipping charges are non-refundable, unless the return is due to our error

6. Return Shipping

• If the return is due to a seller error, return shipping is free
• For customer-initiated returns, shipping charges must be borne by the customer

7. Order Cancellation

• Orders can be cancelled before dispatch
• Orders cannot be cancelled once shipped
• Refusal of delivery may result in deduction of shipping charges

8. Grievance Redressal Officer

(Mandatory for Indian E-Commerce Websites)

Name: Rabia Basrin
📧 Email: Stylishladies2021@gmail.com
📞 Phone: +91-9840405297
📍 Address: 598, Indira Nagar Main Road, Sithalapakkam, Chennai, Tamil Nadu 600131

Grievances will be acknowledged within 48 hours and resolved within 30 days.